3-way calling and hook-switch dialing detection & prevention

Administration and Control

24/7/365 remote network monitoring ensures 99.99% uptime

Positive DTMF call acceptance

SmartEvo™

• Unlimited and undetectable live call monitoring

• Hot number/call watch list offering text, phone or email alert notifications

• Call transcription with translation and keyword search

Secure, web-based design provides full on-site and remote access to all administrative controls and tools based on user permission level

Robust call scheduling & control feature set provides automated and manual, granular control over all aspects of availability and access privileges

Call Monitoring and Investigative Tools

Proven. Reliable. Intelligent.

Multiple call analysis tools providing standard and customizable reports with easy to manage global and personal allowable number lists

Advanced Case Management tools to help investigators better track and manage assets for specific incidents or individuals that can be shared securely with external law enforcement agencies

Security

“Best Known Name and Address” feature queries internal client databases to help locate the address associated with telephone numbers

SmartLink™ tools allow investigators to check for any links between inmates and public individuals or other inmates using multi-path and multi-relation analysis

Important features include:

Flexible inmate account management

Advanced investigative tools

Calls made on inmate tablets or traditional wall-mount phones

Voice biometrics

Industry-leading, US-based support

VMX™ voice exchange - Voicemail service

PrePaid Collect (PPC)

PIN Debit Accounts

Innovative Corrections Solutions

Leading the way in transformative industry solutions for corrections, we redefine standards with an impressive list of industry-first groundbreaking innovations.